This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service purchased through the Platform.
- Cancellations will only be considered if the request is made within 180 days of placing the order. Cancellation requests may not be entertained if an order has been communicated to a listed seller or merchant and processing or shipping has begun, or if the product is out for delivery. In such an event, you may reject the product at the doorstep.
- Sanjit Chakrabarti does not accept cancellation requests for perishable items such as flowers or eatables. A refund or replacement may be made if the user establishes that the quality of the delivered product is not good.
- For damaged or defective items, report the matter to customer service. A request will be considered once the listed seller or merchant has checked and determined the issue. It must be reported within 180 days of receipt. If a product is not as shown on the site or does not meet your expectations, notify customer service within 180 days of receipt. After reviewing the complaint, the customer service team will make an appropriate decision.
- For products that come with a manufacturer's warranty, please refer the issue to the manufacturer.
- For refunds approved by Sanjit Chakrabarti, processing may take up to 90 days.
How to make a request
Email sanjit@sanjitchakrabarti.com with your name, order date, service or product purchased, payment reference and the reason for your request.
For customised professional services, the written proposal, statement of work or order confirmation may contain service-specific milestones and cancellation terms. Where those terms apply to your purchase, they should be read together with this policy.